Frequently Asked Questions
Everything you need to know about your tonies® fashion experience.
How do I determine the right size for my tonies® apparel?
We provide a comprehensive size guide on each product page. Our apparel generally follows a standard fit, but we recommend measuring a favorite item at home and comparing it to our chart for the perfect fit.
What is your return policy for clothing items?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic exchange or refund.
How should I care for my tonies® garments to ensure longevity?
To maintain the quality of the fabrics and prints, we recommend machine washing inside out on a cold, gentle cycle and tumble drying on low heat or air drying.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.